DE 5720 Interpersonal Communication and Conflict Management
Lecturer: Kenneth O. Gangel and Samuel Canine
Course Description
An examination of the process of interpersonal communication and conflict management in human relationships within Christian organizations, with attention given to communication models, self-concept, non-verbal messages, stress and other strategies that will assist the Christian leader in developing interpersonal communication skills and the productive use of conflict. Three hours.
Course Objectives
Upon completion of this course:
- The student should understand the nature of communication and how it works in both interpersonal and organizational context.
- The student should improve his/her listening skills with respect to both superiors and subordinates.
- The student should be able to describe and explain self-concept and how it relates to various aspects of the communication process.
- The student should be able to implement effective communication in such leadership functions as recruitment, training and supervision.
- The student should have a clearer understanding of the nature of conflict.
- The student should have a better understanding of the biblical teaching on conflict and its management.
- The student should be able to identify common styles individuals employ in managing conflict.
- The student should be able to recognize and utilize acceptable conflict management strategies.
Course Materials
Required Materials
- Gangel, Kenneth O. and Canine, Samuel. Interpersonal Communication and Conflict Management in Churches and Christian Organizations, Audio Lecture Tapes and Study Guide. Grand Rapids, MI: Institute of Theological Studies, a ministry of Outreach Inc., 1990. Order directly from ITS.
- Griffin, Em. Making Friends. Downers Grove, IL: Inter Varsity Press, 1987.
- Sande, Ken. The Peace Maker - A Biblical Guide to Resolving Personal Conflict, 2nd. ed. Grand Rapids: Baker Book House. 1997.
Collateral Reading
- Two additional books from the Bibliography, one dealing with communication and one with conflict management, should be read.
- A two-page review should be submitted for each of the books you choose to read (500-600 words for each review). Provide an evaluation of your reading, not just a report of the facts.